Students Grievance Redressal Committee(SGRC)

At The Aryavart International University, we prioritize the well-being and satisfaction of our students, faculty, and staff. The Grievance Redressal Cell is dedicated to addressing and resolving concerns and complaints in a fair, transparent, and timely manner. We strive to create a harmonious and conducive environment for everyone on campus.

Our Mission

Our mission is to ensure that all grievances are handled impartially and with utmost confidentiality, providing a platform where concerns can be expressed and resolved effectively. We are committed to upholding the values of integrity, respect, and justice within our university community.

Key Objectives

• Prompt Resolution: Address and resolve grievances promptly and effectively.
• Fairness and Transparency: Ensure that the grievance redressal process is fair, transparent, and unbiased.
• Confidentiality: Maintain the confidentiality of all parties involved in the grievance process.
• Awareness: Educate and inform the university community about the grievance redressal mechanism.

Grievance Redressal Process

1. Submission of Grievance
   • Grievances can be submitted through email, or in person.
   • All grievances must include detailed information and relevant documentation.
2. Acknowledgement
   • Upon receiving a grievance, an acknowledgement receipt will be provided to the complainant within 24 hours.
3. Preliminary Review
   • The grievance will be reviewed by the Grievance Redressal Cell to determine its validity and the appropriate course of action.
   • If necessary, the complainant may be contacted for additional information or clarification.
4. Investigation
   • A thorough investigation will be conducted, involving all relevant parties.
   • The investigation will be carried out impartially, ensuring that all viewpoints are considered.
5. Resolution and Feedback
   • Based on the investigation, a resolution will be proposed and communicated to the complainant.
   • Feedback will be sought to ensure the complainant is satisfied with the resolution.
6. Appeal
   • If the complainant is not satisfied with the resolution, they have the right to appeal.
   • Appeals will be reviewed by a higher authority within the university.

Types of Grievances

• Academic Issues: Concerns related to examinations, evaluations, course content, and faculty behavior.
• Administrative Issues: Complaints regarding administrative processes, facilities, and services.
• Disciplinary Actions: Issues related to disciplinary actions taken by the university.
• Harassment and Discrimination: Complaints of harassment, discrimination, and any form of unfair treatment.
• Other Concerns: Any other issues affecting the academic and personal well-being of students, faculty, or staff.

We are here to listen and help. Your concerns are important to us, and we are committed to ensuring a supportive and respectful environment at The Aryavart International University.

Click Here to submit your grievance.🙁

If students have a grievance with the university that remains unresolved after 30 days of lodging the complaint, they may escalate the matter to the University's Ombudsman.

Contact Us

For submitting grievances or seeking assistance, please contact:

Grievance Redressal Cell
The Aryavart International University
Email: sgrc@aiuniversity.edu.in