Students Grievance Redressal Committee(SGRC)

At The Aryavart International University, we prioritize the well-being and satisfaction of our students, faculty, and staff. The Grievance Redressal Cell is dedicated to addressing and resolving concerns and complaints in a fair, transparent, and timely manner. We strive to create a harmonious and conducive environment for everyone on campus.

Our Mission

Our mission is to ensure that all grievances are handled impartially and with utmost confidentiality, providing a platform where concerns can be expressed and resolved effectively. We are committed to upholding the values of integrity, respect, and justice within our university community.

Key Objectives

• Prompt Resolution: Address and resolve grievances promptly and effectively.
• Fairness and Transparency: Ensure that the grievance redressal process is fair, transparent, and unbiased.
• Confidentiality: Maintain the confidentiality of all parties involved in the grievance process.
• Awareness: Educate and inform the university community about the grievance redressal mechanism.

Grievance Redressal Process

1. Submission of Grievance
   • Grievances can be submitted through email, or in person.
   • All grievances must include detailed information and relevant documentation.
2. Acknowledgement
   • Upon receiving a grievance, an acknowledgement receipt will be provided to the complainant within 24 hours.
3. Preliminary Review
   • The grievance will be reviewed by the Grievance Redressal Cell to determine its validity and the appropriate course of action.
   • If necessary, the complainant may be contacted for additional information or clarification.
4. Investigation
   • A thorough investigation will be conducted, involving all relevant parties.
   • The investigation will be carried out impartially, ensuring that all viewpoints are considered.
5. Resolution and Feedback
   • Based on the investigation, a resolution will be proposed and communicated to the complainant.
   • Feedback will be sought to ensure the complainant is satisfied with the resolution.
6. Appeal
   • If the complainant is not satisfied with the resolution, they have the right to appeal.
   • Appeals will be reviewed by a higher authority within the university.

Types of Grievances

• Academic Issues: Concerns related to examinations, evaluations, course content, and faculty behavior.
• Administrative Issues: Complaints regarding administrative processes, facilities, and services.
• Disciplinary Actions: Issues related to disciplinary actions taken by the university.
• Harassment and Discrimination: Complaints of harassment, discrimination, and any form of unfair treatment.
• Other Concerns: Any other issues affecting the academic and personal well-being of students, faculty, or staff.

We are here to listen and help. Your concerns are important to us, and we are committed to ensuring a supportive and respectful environment at The Aryavart International University.

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Faculty and Staff Grievance Redressal Cell

Faculty and Staff Grievance Redressal Committee (FSGRC)

At The Aryavart International University, our faculty and staff are the foundation of our academic excellence and institutional growth. The Faculty and Staff Grievance Redressal Cell is dedicated to addressing and resolving service-related concerns and complaints of teaching and non-teaching employees in a fair, transparent, and time-bound manner. We are committed to fostering a professional, respectful, and supportive working environment where every member of the university community is heard and valued.

Our Mission

Our mission is to ensure that all grievances of faculty and staff are handled impartially, confidentially, and effectively, providing a structured platform where workplace concerns can be raised and resolved without fear of prejudice or victimization. We are committed to upholding the values of integrity, equity, and natural justice across all levels of the university.

Key Objectives

• Prompt Resolution: Address and resolve faculty and staff grievances promptly and effectively.
• Fairness and Transparency: Ensure that the grievance redressal process is fair, transparent, and free from bias.
• Confidentiality: Maintain strict confidentiality of all parties involved in the grievance process.
• Protection from Victimisation: Ensure that no employee is subjected to retaliation or disadvantage for raising a genuine grievance in good faith.
• Awareness: Educate and inform faculty and staff about the grievance redressal mechanism and their rights.

Grievance Redressal Process

1. Submission of Grievance
   • Grievances can be submitted through email, the online grievance form, or in person.
   • All grievances must include detailed information, the nature of the concern, and relevant supporting documentation.
2. Acknowledgement
   • Upon receiving a grievance, an acknowledgement receipt will be provided to the complainant within 24 hours.
3. Preliminary Review
   • The grievance will be reviewed by the Faculty and Staff Grievance Redressal Cell to determine its validity and the appropriate course of action.
   • If necessary, the complainant may be contacted for additional information or clarification.
4. Investigation
   • A thorough and impartial investigation will be conducted, involving all relevant parties.
   • The investigation will be carried out objectively, ensuring that all viewpoints are duly considered and principles of natural justice are observed.
5. Resolution and Feedback
   • Based on the investigation, a resolution will be proposed and communicated to the complainant.
   • Feedback will be sought to ensure the complainant is satisfied with the resolution.
6. Appeal
   • If the complainant is not satisfied with the resolution, they have the right to appeal.
   • Appeals will be reviewed by a higher authority within the university.

Types of Grievances

• Service Conditions: Concerns relating to appointment terms, confirmation, workload allocation, transfers, and conditions of service.
• Salary and Benefits: Issues regarding salary, allowances, increments, provident fund, leave entitlements, and other financial benefits.
• Career Advancement: Concerns related to promotions, Career Advancement Scheme (CAS), appraisals, and professional development opportunities.
• Administrative Issues: Complaints regarding administrative processes, infrastructure, facilities, and support services.
• Disciplinary Matters: Issues arising from disciplinary actions or proceedings initiated by the university.
• Harassment and Discrimination: Complaints of harassment, discrimination, or any form of unfair treatment in the workplace.
• Interpersonal and Workplace Concerns: Conflicts or concerns affecting the professional working environment.
• Other Concerns: Any other issues affecting the professional and personal well-being of faculty and staff.

We are here to listen and help. Your concerns are important to us, and we are committed to ensuring a supportive, fair, and respectful working environment at The Aryavart International University.

Faculty and Staff Grievance Redressal Committee

Click Here to submit your grievance

If a faculty or staff member has a grievance with the university that remains unresolved after 30 days of lodging the complaint, they may escalate the matter to the University's Ombudsperson.

University Ombudsperson

Contact Us

For submitting grievances or seeking assistance, please contact:

Faculty and Staff Grievance Redressal Cell
The Aryavart International University
Email: fsgrc@aiuniversity.edu.in

Download the Notification