Students Grievance Redressal Committee(SGRC)

At The Aryavart International University, we prioritize the well-being and satisfaction of our students, faculty, and staff. The Grievance Redressal Cell is dedicated to addressing and resolving concerns and complaints in a fair, transparent, and timely manner. We strive to create a harmonious and conducive environment for everyone on campus.

Our Mission

Our mission is to ensure that all grievances are handled impartially and with utmost confidentiality, providing a platform where concerns can be expressed and resolved effectively. We are committed to upholding the values of integrity, respect, and justice within our university community.

Key Objectives

• Prompt Resolution: Address and resolve grievances promptly and effectively.
• Fairness and Transparency: Ensure that the grievance redressal process is fair, transparent, and unbiased.
• Confidentiality: Maintain the confidentiality of all parties involved in the grievance process.
• Awareness: Educate and inform the university community about the grievance redressal mechanism.

Grievance Redressal Process

1. Submission of Grievance
   • Grievances can be submitted through email, or in person.
   • All grievances must include detailed information and relevant documentation.
2. Acknowledgement
   • Upon receiving a grievance, an acknowledgement receipt will be provided to the complainant within 24 hours.
3. Preliminary Review
   • The grievance will be reviewed by the Grievance Redressal Cell to determine its validity and the appropriate course of action.
   • If necessary, the complainant may be contacted for additional information or clarification.
4. Investigation
   • A thorough investigation will be conducted, involving all relevant parties.
   • The investigation will be carried out impartially, ensuring that all viewpoints are considered.
5. Resolution and Feedback
   • Based on the investigation, a resolution will be proposed and communicated to the complainant.
   • Feedback will be sought to ensure the complainant is satisfied with the resolution.
6. Appeal
   • If the complainant is not satisfied with the resolution, they have the right to appeal.
   • Appeals will be reviewed by a higher authority within the university.

Types of Grievances

• Academic Issues: Concerns related to examinations, evaluations, course content, and faculty behavior.
• Administrative Issues: Complaints regarding administrative processes, facilities, and services.
• Disciplinary Actions: Issues related to disciplinary actions taken by the university.
• Harassment and Discrimination: Complaints of harassment, discrimination, and any form of unfair treatment.
• Other Concerns: Any other issues affecting the academic and personal well-being of students, faculty, or staff.

Contact Us

For submitting grievances or seeking assistance, please contact:

Grievance Redressal Cell
The Aryavart International University
Email: grievance@aiuniversity.edu.in

We are here to listen and help. Your concerns are important to us, and we are committed to ensuring a supportive and respectful environment at The Aryavart International University.

Click Here to submit your grievance.🙁